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Shipping and handling.

Shipping and handling method.

Order received. Order entered and charged. Order is Packed ready for dispatch. Order is picked up by New Zealand Post. Email to confirm dispatch with customer. New Zealand Post dispatches to delivery country. Order is processed by customs and sent onto destinations postal service. Delivery to your door. Your then on the road to better nutrition and health:-)

Who do you use for shipping?

We use New Zealand Post who then pass it onto your postal service for delivery to your door.

Are there any extra charges for shipping and handling?

No. All shipping charges are included in the price you see on the order-form.

How long will it take till I receive my order?

We do ship all orders using International Air Freight. This means that you will receive your order within 10 days of shipping. We will do our best to ship your order on the same day that your order is placed otherwise it will be the following business day. If there is any delay we will contact you to let you know.

Will I have to pay any customs charges?

We do our best to avoid this. On the customs form we do mark the Category of the item as a "gift" and the value in New Zealand Dollars as $5.00 per unit. For example if you buy 10 x 300g containers of our Green Barley we mark this as a NZ$50.00 total value on the customs form.

Can I track my item?

Your order needs to be over 2kg for, 5 or more 300g containers, for us to use the automated tracking system. Orders under this weight are a little more difficult to track which can take us 3-5 days to track.